Last updated: December 2025
1. Introduction
EFBA Europe B.V. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website efbaeurope.com or use our services.
We process personal data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and applicable Dutch data protection laws.
2. Data Controller
The data controller responsible for your personal data is:
EFBA Europe B.V.
Keizersgracht 452
1016GD Amsterdam
Netherlands
KVK: 99262126
Email: privacy@efbaeuropebv.nl
3. Information We Collect
3.1 Information You Provide
- Contact Information: Name, email address, phone number, company name when you contact us or fill out forms
- Communication Data: Content of messages you send us
- Business Information: Professional details when engaging with our services
3.2 Automatically Collected Information
- Technical Data: IP address, browser type, device information, operating system
- Usage Data: Pages visited, time spent, navigation patterns
- Cookies: See our Cookie Policy below
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: Where you have given explicit consent (Art. 6(1)(a) GDPR)
- Contract: Where processing is necessary for contract performance (Art. 6(1)(b) GDPR)
- Legal Obligation: Where we must comply with legal requirements (Art. 6(1)(c) GDPR)
- Legitimate Interests: Where processing is necessary for our legitimate business interests (Art. 6(1)(f) GDPR)
5. How We Use Your Information
- To respond to your inquiries and provide customer support
- To provide, maintain, and improve our services
- To send you relevant information about our products and services (with your consent)
- To comply with legal obligations
- To protect our rights and prevent fraud
- To analyze and improve our website performance
6. Data Sharing
We may share your personal data with:
- Service Providers: Third parties who perform services on our behalf (hosting, analytics)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers or acquisitions
- Parent Company: Efba Ilaç Pazarlama Ticaret A.Ş. (Turkey) for business operations
We do not sell your personal data to third parties.
7. International Data Transfers
Your data may be transferred to countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as:
- EU Commission adequacy decisions
- Standard Contractual Clauses (SCCs)
- Binding Corporate Rules
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Contact data is typically retained for 3 years after last interaction unless longer retention is required by law.
9. Your Rights
Under GDPR, you have the following rights:
- Access: Request a copy of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data ("right to be forgotten")
- Restriction: Request restriction of processing
- Portability: Receive your data in a portable format
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent at any time
To exercise these rights, contact us at privacy@efbaeuropebv.nl.
10. Cookie Policy
Our website uses cookies to enhance your browsing experience:
- Essential Cookies: Required for website functionality (theme preference, language)
- Analytics Cookies: Help us understand how visitors use our site
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
11. Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- SSL/TLS encryption for data transmission
- Access controls and authentication
- Regular security assessments
- Staff training on data protection
12. Children's Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children.
13. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated "Last Updated" date.
14. Contact Us
For questions about this Privacy Policy or our data practices:
EFBA Europe B.V.
Keizersgracht 452
1016GD Amsterdam
Netherlands
Email: privacy@efbaeuropebv.nl
15. Supervisory Authority
You have the right to lodge a complaint with a supervisory authority. In the Netherlands, this is:
Autoriteit Persoonsgegevens
Hoge Nieuwstraat 8
2514 EL Den Haag
Netherlands
Website: autoriteitpersoonsgegevens.nl